Job Description

Job Description

Usher/Ticket Takers will ensure all arena customer service needs are met during events.

Usher/Ticket takers will greet all guests at all entrances with a verbal greeting, and direct guests to their seats or other locations as needed. Usher/Ticket takers will answer all venue questions upon request.

COMPENSATION:  The hourly rate for this position is $23.07 to $23.32 . If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark’s good faith and reasonable estimate of the compensation for this position as of the time of posting.   

BENEFITS:  Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here  Aramark Careers - Benefits &  Compensation .  

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.  

Job Responsibilities

• Greeting all guests with a smile and a verbal greeting upon entry to the arena.
• Admit guests into the venue who poses valid tickets, pass or credentials. Deny access to those who do not possess the proper tickets.
• Provide guests with directions to all venue locations as needed.
• Must be proactive not reactive, if a guest looks confused always ask if they need assistance.
• Direct guests to correct seats and resolve any seating issues that may arise.
• Monitor guest conduct and notify manager, lead and or security staff of any suspicious, behavior rude activity or vulgar language.
• Act upon all complaints in a prompt, friendly professional manner.
• Must display a positive attitude and always move with a sense of urgency.
• Must complete all tasks assigned by client/management, even those tasks outside of the employees’ scope of work that are ethical and safe for the employee to perform.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Must be friendly and personable, must always display excellent customer service skills.
• Must work well with other team members. Must have night, weekend & holiday availability.
• Must be able to report to scheduled shift on time, and work until the event has concluded and guests have vacated the building.
• Position requires standing and walking for the entire shift.
• Position may require walking up and down stairs for extended periods of time.
• Must have the ability to understand and communicate written & verbal instructions in English.

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on  Facebook ,  Instagram and  Twitter .

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