Job Description
Maximize company sales growth and profitability by supporting the Store Leader with driving strategic focuses, business goals, and brand alignment with store leaders and associates in partnership with field and corporate leadership in order to deliver an engaging experience to every customer, every time.
A Day in the Life of a Senior Assistant Store Leader...
Manage and direct a team that consists of Assistant Store Leaders and Team Leaders in setting and maintaining sales goals and standards for all associates
Support in overseeing the total store operations within Purpose Driven Team, Customer Experience, Retail Profitability, and Customer Focused Operations
Evaluate and resolve complex customer service issues, escalating to the Store Leader as needed
Accountable to ensuring department is fully staffed at all times by partnering with sales leaders and Store Leader to discuss open roles and develop a strategy to include recruitment, training, and establishing bench
Accountable to assessing associate performance and working with sales leaders and Store Leader to create development plans with a focus on promoting internal talent
Guide, align and communicate the store business goals as well as the company mission, goals, and initiatives to all sales associates
Establish and communicate, and manage all critical metrics and expectations within the store, including but not limited to, sales, visual standards, safety, loss prevention, human resources, payroll and scheduling budgets, and training
Establish priorities and set direction for the store by conducting weekly walkthroughs in conjunction with the Assistant Store Leaders and Team Leaders
Achieve established goals, identify and analyze problems, and offer solutions that produce positive results
Coach the Assistant Store Leaders and Team Leaders within sales to create individual development plans for all team associates
Effectively respond to and resolve all associate relations-related issues, making recommendations on the appropriate level of corrective action ensuring alignment with the Store Leader
Communicate with the Store Leader on a regular basis and actively participate in meetings and conference calls
Encourage and foster collaboration, cooperation, and co-ownership across all business channels
Promote a strong sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates
Ensure all customers are provided gracious, quick and efficient service
Support and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication
What you'll Bring to the Table...
Strong communication and interpersonal skills
Excellent organizational and time management skills
Strong proactive problem solving skills
Demonstrated ability to set expectations and hold others accountable
Strong delegation skills in support of execution and driving results
Proven ability to build a culture focused on success and teamwork
Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed
Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed
We'd love to hear from you if you have...
3+ years customer service or retail leadership experience
Experience with Microsoft Office, Google applications, computer systems and tablet devices
Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekend
Job Tags
Full time, Work at office, Flexible hours, Night shift, Afternoon shift, Weekday work