Job Description

Holiday Inn of Middlesboro is looking for our fellow clean freaks to play one of the most important roles in hospitality. Excellent housekeeping services are vital to an effective hotel operation, and we need your help to keep the wheels turning. Our housekeeping team is responsible for upholding company cleanliness standards both in the guest rooms as well as common areas including lobby and breakfast areas. 

We are looking for enthusiastic and hardworking individuals to ensure that our guests stay in a healthy and clean environment. Our ideal candidate is a team player who can follow company procedures and protocols. Some manual labor will be involved in daily tasks and applicants should be able to lift, push, and pull 25-50 pounds frequently.

Are you the perfect fit for our housekeeping team? Apply today and join our team!

Duties and responsibilities 

- Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc. May include cleaning of kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc. 

-Wear safety protection equipment as provided in line with department regulations and any local legislative requirements 

-Handle and store chemicals in line with hotel regulations and any local legislative requirements 

-Greet and acknowledge guests 

-Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures 

-Report to supervisor needed repairs or unsafe conditions 

-Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behavior to the supervisor or manager on duty 

-Respond to guest complaints, special requests and take action to ensure guest satisfaction 

-Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping 

-Report, turn in, and/or log all lost and found items according to established procedures 

-Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service 

-May regularly assist with deep cleaning projects 

-May have turndown duties 

-May assist with other duties as assigned 

Qualifications and requirements 

-Basic reading, writing, and math skills. 

This job requires ability to perform the following: 

-Carrying or lifting items weighing up to 50 pounds and ability to push/pull medium to large weights/objects 

-Frequently standing up and moving about the facility 

-Frequently handling objects and equipment to maintain the facility 

-Frequently bending, stooping, and kneeling 

-Able to work alone as well as being a team member 

Other: 

Communication skills used frequently when interacting with guests and employees 

Basic reading, writing, and math abilities are used often when reading room assignments, completing checklists, replacing room linens and amenities 

Have the ability to work a flexible schedule including nights, weekends and/or holidays.

The Holiday Inn Express Middlesboro Hotel is located in Middlesboro's blend of historic woodlands, and mountain views. We are located close to Pine Mountain State Park and Cumberland Gap National Park. We are also close to the historic Cumberland Gap, the trail that was used by Daniel Boone, features hiking trails, crafts and Southern Hospitality.

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