Job Description

• Responsible for handling more complex files and effectively preventing client escalations.
• Key responsibilities include assisting with client escalations and related issues, performing various production and support functions, and accurately entering data and assembling documents.
• Job expectations include monitoring and reviewing documentation against requirements, leveraging reporting to perform job functions, and performing work across multiple workstreams and systems.

• Addresses issues in production proactively and handles complex client escalations
• Prioritizes and organizes work to increase effectiveness, efficiency, and productivity
• Monitors and reviews documentation requirements
• Resolves peer or customer escalations and inquiries
• Executes on policies and procedures in connection with firm policies and guidelines regarding document management
• Data Entry experience - full keyboard and 10-key numeric keypad
• Ability to accurately key information adhering to SLA deadlines
• Proactively communicate and escalate issues (i.e. computer system problems, inaccurate information, out of balance transactions, etc.)

• Familiar with lockbox products, especially healthcare
• Familiar with medical terminology
  
  
  #CareerBuilder #Monster #Dice #Indeed #LinkedIn

Job Tags

Similar Jobs